FAQ

All of our safaris are possible to book directly from our website at minimum 24 hours prior to safari departure. Choose your travel dates, preferred safaris from the selection and your holiday destination – and follow the instructions. Remember to inform the ages of your children and possible allergies/illnesses/special diets/pregnancy, so that we can take care of you the best possible way. You can also send us an email if you need help choosing the adventures!

If you are making a booking in less than 24 hours, please contact us by email or visit our offices for booking on the spot.

Kindly note that all reservations must be paid in advance to be confirmed; therefore, booking over the phone is not possible. If you do not manage to book online, please send us an email at safartica@safartica.com

Each participant will be provided the necessary clothing and equipment for a safari (included in safari price);

WINTER: thermal overall, winter boots, woollen socks, gloves, scarf. For snowmobile programs balaclava and helmet.

AUTUMN: thermal overall, winter boots, woollen socks, gloves, scarf.

SUMMER: rain coats, rubber boots, woollen socks

Available sizes:
Thermal overalls: children 86-164 cm, adults 44-70 (men’s size)
Winter boots: EU 23-52

Your own clothing, which can be worn under the overall, should be thin, but warm and comfortable. You are also welcome to leave your jackets etc. for storage in our office for the duration of the safari.

Some tips for under layers:

Dress in layers. Use many thin, warm layers rather than a few thick layers. It will insulate better and allow you to strip off some layers if the temperature climbs. Staying dry is the top priority.
When wearing layers, better to wear clothing that is not too tight. Loose clothing helps to trap a layer of warm air between the fabric and your body, which acts as insulation to keep you warm.
Add a first layer consisting of a comfortably light fabric that will remove the sweat away from your body. Avoid pure cotton, linen, or other similar materials, however, because these fabrics retain moisture and will chill you down. The best material is synthetic fiber.
Next layer should be a knit sweater, sweatshirt or fleece. This layer is to keep you warm. Also, a warm tracking suit will do or the latest trend of one piece overalls.
Wear thick socks, preferably layering one thin pair with one or two thicker ones. Use socks made of 100% wool or wool blends for a better insulation, and avoid cotton socks in cold temperatures
Thin under gloves (best material is fleece)
Also, remember to pack a good moisturizer with you as the cold air can dry your skin and lips.

The same way as adults: remember the layers and warm, long, under wear. As long as the children keep on moving, they will be warm in same weather as the adults. Smallest children such as babies and toddlers should be protected with more layers, as they do not move as much. Before booking your safari, please consider if 2-5 hours outside in winter conditions is suitable for your child.

Time for meeting point and place are confirmed upon the reservation. Please make sure that you are at the correct place at the correct time, as missed meeting time may result on missed safari which will not be refunded. If you have any hesitation, you can always double-check your meeting time and place from our front desk.

You can leave your own jacket and shoes in our office or dressing rooms, but please remember to take your handbag, rug sack or small backpack and valuables with you. Our safari gear has big pockets, but you are responsible for your valuables yourself so better leave them at the hotel safe box.

Rovaniemi:

Our office is located in Koskikatu 9, 96200, Rovaniemi.

You can book a private airport transfer with us, rent a car or call a taxi at +358 100 7300 or by using the Taksini app. Additionally, there is also the Airport Express Shuttle, that connects the Airport with the city center, the Santa Claus Village and the Railway Station.

If you arrive to the train station, know that it is only 1,5 km outside of the city, so you could also walk to the city hotels.

Ylläs:

Book an airport transfer from us and we will take you to the door step of your accommodation or straight to our office. You can also use Airport Bus to reach Ylläsjärvi village, but unfortunately the bus will not go all the way to Hotel Ylläsrinne or Ylläs Lake Hotel. If you arrive by train to Kolari, book our pick up transfer or hop on the train-bus. Both busses are running according to the arrivals and departures of flights and trains. Please visit Visit Ylläs for more information about accessing Ylläs and getting around locally. There you will also find timetables and prices for the airport and train busses.

Levi:

Our office in Levi is located in the city center at Hiihtäjänkuja 10, 99130 Sirkka.

You can fly to the closest airport in Kittilä, which is only 15 km from the city, and then take taxi or an airport bus to Levi. More info about the busses and tickets here. Another option is flying to Rovaniemi airport, and then either taking a bus to Levi or renting a car.

We invite you to read more Visit Levi website, where you can find detailed information about transfers from Kittilä Airport and bus/train connections.

Saariselkä:

Our office in Saariselkä is located in the city center, in Lutontie 16, 99830 Saariselkä.

The easiest way to get to Saariselkä is by flying to Ivalo Airport, located approx. 27 km from the city. From Ivalo you can take a taxi or a bus either from the airport directly or from the Ivalo bus station, which usually offers more connections. To get to Saariselkä city center, you should get off to the Holiday Club bus stop, that is only 450 m from our office.

If you need to get to Saariselkä from Rovaniemi, bus is the best option. The busses depart from the Rovaniemi bus station.

If you are staying outside of Saariselkä city center, you can call a taxi to get to our office. Alternatively, you may take the Matkahuolto bus or the Ski Bus to get to the city. Pick-up and drop-off at selected hotels are included in our safaris; for some farther accommodations, the service is provided for an extra fee.

In cases when the booking is done through our website, you are instructed to make the payment by using a credit card.

In cases when the booking is done by email, we will send you a payment link for online credit card payment. The payment link is payable with VISA Debit/Credit, VISA Electron and MasterCard.

In cases when the booking is done on the spot, you can make the payment with most of the major credit cards, international debit cards or cash.

Yes, you can! We have a nice range of souvenirs handmade in Lapland which you can pay by credit card or cash at the office.

The prices include guide services in English and V.A.T., thermal clothing as well as the appropriate licenses, insurance and fuel. Most of the safaris include the pick-up/drop-off service from selected hotels in the area.

For specific details regarding your safari (e.g. effective duration of your snowmobile ride) we highly recommend you check the “What’s included?” section in your activity’s description.

Yes, there is, and it is free to use! Password is visible on the common areas of our office.

Safaris start to operate in Rovaniemi around mid-November and is set to continue until mid-April. Ylläs, Levi and Saariselkä destinations are open from the beginning of December until the end of March. Operating times are valid when weather permits.

Each person driving a snowmobile must be at least 18 years of age and must hold a valid driving license. The Finnish law requires minimum class T driving license. Most common class B for driving cars is valid for snowmobiling too. National driving licenses, including ones from non-European countries, are also accepted.

Yes, you need to have a proof of your driving license with you. A picture, paper or digital copy of driving license are also accepted. Police will patrol time to time also in snowmobile tracks and may ask to see your driving license. Most often the police will also check the alcohol levels with a breath test.

Yes you can. Snowmobile is shared by two adults who can take turns on driving. If you are an odd number of people such as 1, 3 or 5 persons, the last remaining person may have to share a snowmobile with an unfamiliar traveler in a similar situation. To guarantee driving alone, you can purchase a single driving supplement mentioned in the program description.

Due to safety reasons, infants 0-3 years cannot join on snowmobile safaris.

In snowmobile safaris children 4-12 years old are seated in a sledge behind the guide’s snowmobile. We highly recommend one of the parents to sit with a small child in the sledge for the child’s comfort and safety.

Everyone seated on the snowmobile must be at least 140 cm tall and capable of sitting safely on the vehicle. If the child of 13 or 14 years old is less than 140 cm , s/he will be seated in the sledge.

If a child over 140 cm wishes to sit in a snowmobile as a passenger, a full adult price will be charged (according to availability). We do not recommend long snowmobile safaris for children less than 12 years old.

Snowmobile driver is held liable for any damages caused to the vehicle. Personal self-liability in snowmobile safaris and electric snowmobile safaris is max. 990 €/person/snowmobile/case of accident.

By purchasing a 20 € self-liability insurance before the start of the safari, client can reduce the amount of self-liability down to max. 150 €/person/snowmobile/case of accident. Self-liability insurance is personal and valid in one snowmobile safari. All participants must sign a contract where they agree and confirm their understanding of self-liability.

Note: Self-liability insurance is not applicable for electric Sled safaris.

Safaris are also possible to book privately (subject to availability) with a separate price. Please email us with private safari requests to private@safartica.com.

As the responsible organizer of all safaris, Safartica reserves the right to possible duration and ways of transportation changes without prior notification. In case the weather conditions will not allow the departure of snowmobile safaris we reserve the right to cancel the activity. The customer will receive a full refund from the program.

Safartica guides are experts at their profession and have received the appropriate training for the task. Every snowmobile safari begins with driving instruction, including information on controlling the vehicle, technology and safety.

Guidance is provided in English, but upon request we also have Finnish, French, German, Italian and Spanish speaking guides available in Rovaniemi. In Ylläs, Levi and Saariselkä the range of languages may be more limited. The language supplement has an extra charge of 49 €/hour during the week days and 99 €/hour on holiday days.

Depending a little on the extend of your disability, yes. Please contact us by email and let’s see together the best options for you. Each situation is examined case by case.

Normal cancellation policy applies when illness has been mentioned as a reason for cancellation. Please make sure you have a valid travel insurance when travelling to Finland.

Refunds are always done with the same method as the original payment. If you have paid your booking with VISA credit card, the refunded sum is transferred to the same credit card. According to the law, there is no possibility to refund money to different location. Kindly note that refund procedure may take up to 10 working days in total.

All snowmobiles are insured in accordance with the Motor Insurance Act. The insurance policy covers all treatment costs incurred from injuries suffered by the driver or passenger in case of accident. Additionally, the policy also includes cover against third party personal injuries and full cover for property damage to innocent parties as stipulated by the Motor Insurance Act.

Safartica will not be held responsible for any personal or material damages that occur during other activities such as husky safaris, reindeer safaris or other programs. We recommend you take personal travel insurance before travelling to Finland.

We also reserve the right to interrupt the safari if the participant could cause harm to him/herself or others, or his/her health condition weakens.

All our safaris include thermal clothing, but you can also additionally rent them for one day or even for your whole holiday with a price of 18 €/person/day (according to availability). Thermal clothes include thermal overall, winter boots, woollen socks, gloves and scarf. Thermal clothes should be picked up from our office and returned to our office, unless otherwise agreed.

The northern lights are visible when the nights are dark, from the end of August until the beginning of April. In general, it’s impossible to say on when, where and how long the northern lights will appear. However, the modern technology offers us different tools to try to predict the activity.

Want to know more about your chances to see the Auroras during your holiday in Finland? Read here!

The northern lights are visible when the nights are dark, from the end of August until the beginning of April. In general, it’s impossible to say on when, where and how long the northern lights will appear. However, the modern technology offers us different tools to try to predict the activity.

Want to know more about your chances to see the Auroras during your holiday in Finland? Read here!

The northern lights are visible when the nights are dark, from the end of August until the beginning of April. In general, it’s impossible to say on when, where and how long the northern lights will appear. However, the modern technology offers us different tools to try to predict the activity.

Want to know more about your chances to see the Auroras during your holiday in Finland? Read here!

If you are staying in the city, select Safartica Levi as meeting point. Safartica Levi Office is located in the city centre.

you can park by Zero Point free of charge (note that the parking might be full) or at Sokos Hotel paying parking. Please plan ahead so you don’t arrive late.